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Returns & Exchanges

All items purchased from TGH website may returned within 30 Days of purchase for a full refund of purchase price (electronic media, software excluded).

Returned merchandise must be received by TGH in New Condition and in original packaging in order to be considered for a refund. In addition, merchandise must include all original accessories, manuals, user guides and unfilled warranty cards/documents.

Electronic media and software must be returned in unopened original packaging to be accepted and processed by TGH for refund. Opened media and software items, if defective, may be returned for same-item exchange only.

TGH is not responsible for shipping charges related to returns or exchanges. TGH shall reimburse shipping charges for returned merchandise that is determined by TGH to be defective. TGH is not responsible for shipping charges related to exchanges of merchandise for reasons other than defective product determination.

Original proof of purchase is required for all returns, refunds and exchanges.

All claims associated to product defect, damage and/or shortages must be made within 72 hours of receipt of merchandise.

TGH Aviation will process refund(s) only after our receipt of return merchandise, and subsequent our inspection/acceptance of all items, conducted to ensure product condition and conformity to refund policy parameters.

All refunds shall be issued based upon original purchase method (credit card, check).

For all refund processing, please allow 7-10 days from receipt of returned merchandise by TGH.

To initiate a return or exchange, please contact us directly at 800-843-4976